Trionic guarantees all original parts on the Veloped and the Walker for a period of ten years from the date of purchase, excluding parts that are subject to normal wear; tires, tubes, brake pads, brake cables, brake cable housings, grips and textile parts.
The above guarantee is limited to the repair or replacement of a defective frame or defective part and is the sole remedy of the guarantee. Claims under this guarantee should be accompanied by a photo of the defective part, a description of the defect, the serial number of the Veloped or Walker, and a copy of the original purchase receipt. The guarantee only covers Velopeds/Walkers purchased directly from Trionic, or through an authorized Trionic dealer.
The guarantee does not cover normal wear and tear, improper assembly or follow-up maintenance, installation of parts or accessories not originally intended or compatible with the Veloped/Walker as sold, damage or failure due to accident, misuse or neglect, or modification of the frame or components.
If the replacement of a defective part requires a skilled mechanic, or person authorized by Trionic to perform repairs, Trionic will contact a bicycle dealer, or a mobility shop, in the vicinity of the customer's home address in order to get the part/component replaced. The costs of the repair will be born by Trionic.